I have an iPad 3 and a 4th Gen iPod, neither of which will show up in iTunes on Windows 10 Anniversary Update. I've tried two different sync cables and 3 different USB ports, and I've re-installed iTunes. Apple Mobile Device Service, Bonjour Service, iPod Service all running, but iTunes does not open automatically when I connect a device.
Both of these devices spend most of their time in very specific roles (iPad sits in a kiosk as a print-release station for a copier, the iPod connects to our PBX via the headphone jack for music on hold — long story there) and only rarely come back to my desk to sync. Both synced without issue about 4 1/2 months ago. I am able to use Windows Explorer to browse the pictures stored on both devices as if they were digital cameras (the iPad prompts me to Allow this first) and they both show up in the 'Portable Devices' category in Device Manager with reasonable names.
Any ideas?
Joel Coehoorn
Joel CoehoornJoel Coehoorn
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1 Answer
After some more digging, it seems Windows detects this as an '
MTP USB Device ' in the Portable Devices section in Device Manager. At least, that's the driver it uses. My searching indicates it should be using an 'Apple Mobile Device Driver ' under the Universal Serial Bus Controller.
To get Windows to use the other driver, I choose '
Update Driver Software ' in the Device Manager, then 'Browse my Local Computer for Driver Software ' and 'Let me pick from a list of device drivers on my compute r'. Now I click the 'Have Disk.. ' button, which lets me browse to 'C:Program FilesCommon FilesAppleMobile Device SupportDrivers ', which has a driver *.inf I can choose, and which did eventually allow me to connect my iPad.
I had to do this separately for both devices, but the second time through the browse option was already pointed to the right place, so it went much more quickly.
Joel CoehoornJoel Coehoorn
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Fair warning. iTunes is one of the snarliest Windows programs ever created: It takes over the computer and doesn’t let go until it’s good and ready. It’s slow to switch services (links on the left side). Double-clicking anything can result in really odd behavior. All in all, it doesn’t look or work like a Windows 10 app. And it’s been like that for 15 years.
iTunes uses another Apple program, QuickTime — a video-playing program. When you install iTunes, you install QuickTime, whether you want to or not.
Here’s how to get your Windows 10 PC iTuned:
1Crank up your favorite browser and head to iTunes.
Apple redirects your browser to a different page, but that’s okay. You end up in the right place, which looks like the landing page shown.
2Tap or click the Download itunes button.
Apple kindly offers you an opportunity to sign up for its spam, er, mailing lists, and requests your email address. Don’t give it to them.
3Deselect any boxes, and don't type your email address, but do tap or click the Download Now button.
Your browser downloads the correct version — 32-bit or 64-bit. Depending on which browser you’re using, you may have to tap or click something to save and run the downloaded file.
4In the standard splash screen that appears, tap or click Next.
The installer options shown here appear.
5Deselect the Use iTunes as the Default Player for Audio Files and the Automatically Update iTunes and Other Apple Software check boxes.
In the past, Apple has used the update “permission” to bother iTunes users into installing Safari and putting ten new icons on the desktop.
If you let iTunes take over all your audio files, it appears in all sorts of weird places and does things that aren’t at all intuitive. Most importantly, if iTunes is your default audio player, every time you click an audio file, you have to wait and wait and wait and wait for iTunes to get itself put together and start playing the tune.
6Tap or click Install.
The installer splashes an ad on your screen, does its thing, and ends several minutes later with a Congratulations! message.
7Tap or click Finish.
You can quit at this point, or you can continue on to start iTunes for the first time.
I don’t like iTunes. It’s a bloated mess, takes ages to launch and everything feels sluggish. Unfortunately, Apple needs me to keep using it even for something as trivial as a file transfer. And, it’s my job to keep iTunes running on Windows 10 in top shape.
But, it’s not easy to do that.
Just about anything can cause iTunes to stop functioning normally. Windows updates, corrupted music libraries, outdated network drivers, etc. Well, the list goes on and on.
If iTunes doesn’t launch on your PC all of a sudden or if it starts crashing after some time, don’t start freaking out just yet. There are a number of fixes that can get it up and running normally.
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Some of the fixes are easy to perform but others do require a bit of work. So, fasten your seatbelts and let’s get started.
Also on Guiding TechHow to Quickly Transfer Videos or Music to iPhone Using VLC, Without iTunesRead MoreAlso on Guiding Tech3 Ways to Stream Apple Music Online Without iTunesRead More11. Install Older Version
We’ve gone through a number of fixes and the reason for iTunes to not work properly may lie in the incompatibilities between certain older hardware components and newer versions of iTunes. In fact, there are known incompatibilities with older video cards.
Since updating or reinstalling didn't fix things, let’s do the opposite and downgrade iTunes to an earlier version.
Completely remove iTunes from your computer (Follow the steps under Reinstall iTunes to learn how to do that). Once you've done that, download an earlier version of iTunes from Apple. You should now find a list of the most recent iterations listed on the iTunes Downloads page.
If you have video playback errors, you can also opt for a version listed with the For Older Video Cards tag.
If the older version of iTunes works normally on your PC upon installation, you may want to keep your hands off the automatic update prompts at launch. Also, you may have to forego any of the latest features available with the newer versions of iTunes. But, having the damn thing running at all is better than nothing, right?
Did That Work?
Phew! That was a lot, wasn’t it? Hopefully, you didn’t have to come this far and fixed the issue straight off the bat. Running iTunes as an administrator resolves things for most users but working through any of the other fixes mentioned above should do the trick as well.
Since it doesn’t look as if there are any plans to remove iTunes from being a requirement anytime in the near future, expect to deal with these annoyances on a regular basis. C'mon, Apple! Either fix this mess or get rid of it already.
So, how did things go for? Know of any other fixes? Share with us in comments below.
Next up: Are you facing an famous iTunes installer error on Windows 10? Here's a guide that will help you fix that.
1. Run As Administrator
Various reasons – operating system updates, for example – may change the default permissions of the numerous files and folders that iTunes uses. This, in turn, restricts iTunes from gaining access to certain areas of your PC and stops it from launching.
However, providing iTunes administrative privileges should allow it to bypass such restrictions and open up as usual.
Step 1: Right-click the iTunes shortcut and select Run as Administrator.
Step 2: On the User Account Control dialog box, click Yes.
iTunes should launch properly now and doing this once should fix the issue. If the application doesn't open normally on any subsequent attempt, you must keep on launching it with elevated rights.
To prevent the process from being such a drag, you can configure the iTunes shortcut to always launch with administrative privileges instead. Let’s see how you can do that.
Step 3: Right-click the shortcut and select Properties on the context menu.
Step 4: Under the Compatibility tab, check the box next to Run this Program as an Administrator. Next, click the Apply and OK buttons to save the changes.
Great! You can now launch iTunes without having to right-click and select the Run as Administrator option each time.
Note: This fix works for the majority of issues that iTunes faces. However, it doesn't hurt to go through the other fixes if the application requires administrative privileges to open each time.
![]() 2. Force-quit iTunes
Sometimes, iTunes tends to freeze at startup, which is pretty normal when you try to immediately relaunch the application after shutting it down. Usually, a computer restart would fix it. But rather than wasting valuable time, however, you can instead remove the frozen iTunes process directly via the Task Manager.
Step 1: Right-click the task bar and select Task Manager. If your entire PC is frozen, press Ctrl+Alt+Del to forcibly launch the Task Manager.
Step 2: Under the Processes tab, select iTunes and click End Task.
That should take care of the frozen process. You should now be able to open iTunes normally.
3. Update iTunes
Windows 10 receives frequent automatic updates on a regular basis and this may cause enough changes so as to prevent iTunes from running properly. However, updating it to the latest version of iTunes may fix such issues. Let’s get the application updated ASAP.
Launch Apple Software Update. It’s an updater bundled in with iTunes and you can access it from the Start menu. Once you’ve launched the updater, wait for a moment while it checks for available updates.
If there’s an iTunes update, select it and click Install to apply the update. Also, make it a point to select any updates for related Apple software as well.
After the update process, attempt to open iTunes. If the issue was caused by a Windows 10 update in the first place, iTunes should function normally now. Yay!
Also Read:How to Stop iTunes, iPhoto and Image Capture from Automatically Launching When Connecting iPhone
4. Use Compatibility Mode
Compatibility Mode is another quick fix that can help you keep iTunes running just in case you don’t have a new application update to offset any issue caused by a recent Windows 10 update.
Get to the Properties for your iTunes shortcut. Under the Compatibility tab, check the box next to Run This Program in Compatibility Mode for and select Windows 8. Click Apply and then click OK to save the changes.
If iTunes still doesn’t launch, select an even older version of Windows such as Windows 7 or Windows Vista and try again. Also, attempt to run it with administrative privileges if that fails.
Important: When there's a new iTunes update available, remember to first disable the Compatibility Mode before applying it.
5. Launch in Safe Mode
If you have any third-party visual plugins installed on iTunes, there’s a chance for the application to hang, usually at launch. To determine if this is the case, you must attempt to run iTunes in Safe Mode.
Note: Even if you don’t have any plug-ins installed, launching iTunes in Safe Mode may fix any lingering issues with configurations and preferences caused by sudden application exits or crashes.
Step 1: Press Ctrl+Shift and then attempt to launch iTunes. On the pop-up box, click Continue to accept that you want to open the application in Safe Mode.
If iTunes loads properly, the issue might be caused by an outdated plugin. Now, let’s attempt to isolate the problematic plugin. Before proceeding, exit iTunes.
Step 2: Go to the storage location of the iTunes plugins. To do that, press Windows+R to launch Run. Now, enter %appdata% into the Run box and click OK.
Step 3: You should be inside a folder labeled Roaming. Now, open these folders in the following order — Apple Computer > iTunes > iTunes Plug-ins.
Step 4: Copy the plugin files within the folder to another location – to the desktop, for example.
Now, it’s just a matter of copying and pasting each file one by one back to the iTunes Plug-ins folder and then attempting to launch iTunes to identify the problematic plugin.
Itunes Does Not Open In Windows Xp
Now, it’s just a matter of copying and pasting each file one by one back to the iTunes Plug-ins folder.
Once you’ve singled it out, you can either contact the publisher of the plugin for an updated version or permanently remove it from the iTunes Plug-ins folder. For now, proceed with the working plugins to open the application normally.
Also Read:Top 3 Issues with Windows 10 and Their Easiest Solutions
6. Repair iTunes
If running iTunes as an administrator, launching it in Safe Mode or applying the latest updates didn’t fix things for you, then it might be time to repair your iTunes installation. There’s nothing complex about the whole thing and you should be done in a few minutes.
Step 1: Manually delete any shortcuts to iTunes on the desktop or task bar.
Step 2: Open the Start menu, search for Apps & Features, and press Enter. From the list of app, select iTunes and click Modify.
Step 4: On the iTunes installer, click Repair and then click Next. You really shouldn’t have to do anything else beyond this point.
Step 5: Click Finish once the iTunes Installer finishes the repair procedure.
That was easy, right? Hopefully, iTunes should work normally now. If not, let’s continue on with the other fixes.
7. Restore Older iTunes Library
Sometimes, certain corrupted files within your iTunes music library can stop it from working properly. Let’s see how we can find out if that’s the case.
Step 1: Attempt to open iTunes while holding down the Shift key. On the pop-up window, click Create Library.
Step 2: Your default library resides within a folder labeled iTunes. To create a new library, enter a filename – iTunes New, for example – and click Save.
If iTunes opens after creating the new library, you can safely ascertain that the issue occurs due to a corrupted library entry. To resolve this, we can either restore an older version of the library or manually re-add files to the new library. Let’s see how.
Important: Before proceeding, exit iTunes.
Step 3: Open the original iTunes library folder and move the iTunes Library file to your desktop. Once you’ve done that, open the Previous iTunes Libraries folder.
Note: The original iTunes library folder is located under the Music folder of your Windows 10 user account.
Step 4: This folder features older versions of the library that were backed up during previous iTunes updates. You can distinguish each file by the date tags at the end of the file names. Neat, right?
Now, copy the most recent version of the iTunes library to the iTunes folder – go one folder back – and rename it to iTunes Library.
Step 5: Configure iTunes to switch back to your default library. To do that, relaunch iTunes with the Shift key held down, click Choose Library, select the iTunes folder and then select the renamed iTunes Library file within.
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Now, open iTunes. If everything works flawlessly, you can keep on using iTunes as usual. If it still doesn’t work, however, you can keep on restoring earlier versions of the iTunes library to find one that works.
As a last resort, choose to re-add files to a new library.
Step 6: Open iTunes while holding the Shift key down and create a new iTunes library. Or, you can use the Choose Library option to select the new library that you created in Steps 1 and 2.
After launching iTunes, click File and then use the Add File to Library or Add Folder to Library options to add music from the various locations of your PC back to the library. Your task is to isolate the problematic music files, so make sure to not add everything all at once.
Your task is to isolate the problematic music files, so make sure to not add everything all at once.
Whenever you attempt to add any files or folders with issues, iTunes should crash or prompt you with an error. In that case, re-add your music to a newer library but without the problematic items.
Note: This can be quite a lengthy and arduous process but, if the issues are caused by incompatible or corrupt music files, then you must go through this.
8. Configure Firewall
The Windows 10 firewall may block iTunes from connecting to the Internet properly. Usually, this happens after a Windows or iTunes update. As a result, you'll find the application having trouble communicating with the Internet and crashing as a result.
However, you can fix this issue by allowing iTunes to communicate on both private and public networks.
Step 1: Open the Run box, enter firewall.cpl, and click Run.
Step 2: Click the option labeled Allow an App or Feature Through Windows Firewall.
Step 3: Click the button labeled Change Settings to enable modifications to the firewall. Now, scroll down the list, and make sure that both the checkboxes – Private and Public – are enabled next to iTunes.
If you have networking issues, you’ll find one of these checkboxes disabled. Once done, click OK to save the changes.
Also, don’t be surprised to find the iTunes entry not listed within the firewall at all. If this is the case, do as follows:
Step 4: Click the Allow Another App button and manually find the iTunes executable file. By default, it resides within the C:/Program Files/iTunes directory.
Step 5: Select the file – iTunes.exe – and click Add.
Itunes Does Not Open On Windows 10
After adding, allow the application on both Private and Public networks and save the changes. iTunes should now connect to the Internet and work without any hiccups.
Also Read:How to Completely Disable Windows Defender in Windows 10
9. Disable Internet
Sometimes, outdated or corrupt network drivers can crash or stop iTunes from launching at all and you can isolate the issue simply by disabling your Internet.
If you are connected via Wi-Fi, simply disconnect from it, and if you’re on a wired connection, consider removing your Ethernet cable.
If iTunes launches properly without the Internet, it’s time to fix your network drivers. Before proceeding, reconnect to the Internet.
Step 1: Open the Device Manager. To do that, type Device Manager into the Start menu and press Enter.
Step 2: Expand Network Adapters. You should see a list of items listed underneath. Right-click an item and select Update Driver.
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Step 3: On the pop-up box, click Search Automatically for Updated Drivers.
Repeat the process for each item listed under Network Adapters.
Windows 10 should download and install the appropriate drivers over the Internet. If that fails, you may have to manually download the drivers from your PC manufacturer’s website and select them via the Browse My Computer for Driver Software option instead.
10. Reinstall iTunes
Yeah, you tried everything but iTunes still won’t open. There might be something serious such as a corrupted file preventing the application from loading properly that a normal repair can't rectify.
So, it’s finally time to do what you’ve been dreading all along. A complete reinstall. Don’t worry, it won't take long.
Note: Removing iTunes does not delete your music library. You can access it again after the re-installation.
Step 1: Open Apps & Features, select iTunes and then click Uninstall to remove it.
Step 2: Once iTunes is removed, continue uninstalling the iTunes-related programs in the following order:
Once you’ve done that, it’s usually good practice to restart your PC before proceeding to the next step.
Step 3: Download the latest version of iTunes. Once you've done that, double-click the file and follow the onscreen prompts to reinstall iTunes.
Note: You can download iTunes from the Apple Downloads page.
You reinstalled iTunes. Now, try launching it. It should open. If not, try running it as an administrator. No luck? Continue on to the next fix then.
Read NextHow to Fix the iTunes Windows 10 Installer Package ErrorAlso See#itunes #windows 10
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For many, iTunes on Windows has felt more like a punishment from Apple for not using a Mac than a piece of software you actually want to use. For a company at the forefront of design, iTunes has always been the ugly duckling.
Except it hasn't ever grown into a beautiful swan.
Now on version 12.6, what's the current state of iTunes on Windows? Is it still something you should actively avoid or has Apple worked some magic and made it a great piece of software.
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Let's attack it from both angles.
The biggest case for using iTunes on Windows at all was always that you owned an iPod, and later and iPhone or iPad. The iPod began its life as a Mac-exclusive product but had Apple not put iTunes, the essential companion software on Windows, it's unlikely that it would have seen the immense success it did.
While there are benefits to using iTunes for certain things with a modern day iOS product, it's no longer the requirement it once was. It is, however, an essential piece of software if you buy any content from Apple's digital store.
The only way to get at music and video you buy from the iTunes Store on your PC is through the iTunes desktop app. You can download your music, for example, and listen to it in other apps such as the built in Groove Music player on Windows 10. But you'll still need iTunes to get that far.
Beyond content you've bought, if you're a subscriber to Apple Music on any of your mobile devices, or you want to listen to Beats 1 (which isn't a bad radio station as it happens), again, you'll need the iTunes desktop app on your PC.
It's mostly an ecosystem play. If your content all comes from Apple, then you're going to need iTunes.
The case against using iTunes on Windows
In simple terms, the opposite to the points above. If you're not invested in Apple's content you don't really need to worry yourself with using iTunes on your PC. There are better apps out there for ripping your own CDs, likewise the Groove Music app built into Windows 10 is nicer to use.
Even if you only want to get at music you've previously bought, the Groove app is cleaner and less of a chore to use, and will play all your iTunes music as well. And honestly, iOS is so well supported, even by Microsoft, that you don't need to get your content from Apple to enjoy it on an iPhone or iPad.
Unless there's a specific reason you have to go into iTunes to get something, it's a download you don't really need to make.
I'm going to use it, so what's it like?
The running joke for some time is that iTunes is just a complete dumpster fire. The truth isn't so simple or brutal, but there are still areas that will frustrate. For example, music you've previously purchased and can access through the cloud doesn't just show up. Instead, you have to go into the Store tab and access your purchases.
Why? Microsoft doesn't do that with Groove, it's just an unnecessary complication. And the iTunes user interface is fairly cluttered, too, away from the more modern stylings of the Apple Music areas.
iTunes isn't the most user-friendly application you'll come across, either. There are plenty of features inside, but nothing is particularly obvious and most is buried inside menus. Most jarring when it comes to design, though, is that Apple Music and your own iTunes library look completely different. There's not much cohesion going on. Compared to Groove, where everything follows the same design language, all the time.
It can also be something of a resource hog. I fired up Task Manager several times while using iTunes and it was using over 20% of the CPU — to play music!
It's not all bad, though. The mini-player is actually nicely done, looking more akin to something you'd find in iOS than the dated look you'll find over the of iTunes. And despite different parts looking completely different, the Apple Music area is nicely done. It looks fresh, modern, and above all it's fairly intuitive to use.
What would be best all round would be if Apple split out Apple Music into a standalone app, like when Beats Music was the thing. Apple Music is a great service and it's nice to use, but it's dragged down by the rest of the iTunes experience a little.
The bottom line
iTunes isn't as bad as it once was, but it's still hard to recommend someone actually use it. If you give Apple your money in exchange for content, then you'll have to use it and for the most part be okay with that. So long as you can look past the obvious flaws.
But if you just want an app to listen to your own music and rip your CD collection, there are better ways. One of them is built right in to Windows 10.
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